Eureka OSL-Leading Domestic BPO Call Center Services in Delhi/NCR,Mumbai,Thane,Chennai,India
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Technology Facility
 Software
Inhouse software development team.
Customized CRM development on Visual Basic & Asp.net.
Application Integrated with Dialer.
BIU tools incorporated.
Quality & KPI management Tools.
WFM tool.
 Hardware
Predictive Dialer from Noble Systems, USA.
VOIP & Dialogic facility.
DVR - Digital Voice Recording.
Advanced ACD from Avaya.
IVR systems with mass messaging.
SMS & Bulk Email service.
Real Time Reporting System.
Sun & Dell Servers.
Cisco Switches & Firewalls.
Dell & Wipro Desktops with LCD screens.
 Telecom Partners
Reliance Telecommunication
Tata Teleservice
Airtel
BSNL
MTNL
 Energy Partners
MSEDCL
WBSEDCL
TNEB
NPCL
Diesel Electric Generator - Cummins & FG Wilson
Emerson centralized UPS system for data center
 Environment & Safety
Blue Star & Carriers Air Condition.
FM 200 Fire extinguishers for server.
Smoke detector & Fire exit architecture.
Large entertainment food court.
Auditorium
Training Centers
Secured Infrastructure - Biometric Access.