Eureka OSL-Leading Domestic BPO Call Center Services in Delhi/NCR,Mumbai,Thane,Chennai,India
  Home  |  About Us  |  BPO & KPO  |  Expertise  |  Client  |   Education  |   Technology  |   News  |   Careers  |  Contact
    
 
  Industry Telemarketing Teleservice KPO FOS
Insurance
Banking
Telecom
Real Estate    
Manufacturing
Airline      
Market Research Agency  
Others-Pharma/IT/
Retail/ FMCG etc.
     


BOT of Call Center
Eureka undertakes projects for setting up contact center & operating them for clients who would like to outsource on a DOC model (Dedicated operating center). Eureka OSL expertise is benefited by clients in the segments marked in the table above.

Telemarketing

Direct Marketing
Lead Generation for BPO & KPO. (B2B, B2C)
End to End Fulfillment (Acquisition).
Affinity Upsell & Cross Sell Campaigns.
Revenue Enhancement - Value Adds.
Teleservice:
Customer Service
Inbound & Outbound Services.
E2E query management.
Retention Management.
Verification process.
CSAT & ESAT services.
Campaign Support. (BM, SMS, Email, Chat etc…)
Reference Management.
Upsell & Cross Sell initiatives.
KPO:
Domain Expertise
Conduct Consumer Survey (CATI & ICT).
Market Research for business opportunity.
Supply Chain Management.
(Quotation, Pricing, Sales Orders, Contract Review, Post Sales Support)
Collection.
Complaint Management.
Record management (Data update, analysis & management).
Online Technical support.
Knowledge Platform Integration.
Sanction basis authorization level.
Agreement Evaluation.
FOS:
Field Representative
Verification & Survey.
Presentation.
Collection of documents.
Promotion.
Skip Tracing.