Eureka OSL-Leading Domestic BPO Call Center Services in Delhi/NCR,Mumbai,Thane,Chennai,India
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Education
Induction Program
Introduction to Telecalling.
Contact Center Management.
Career in Contact Center.
Application to other industry.
Benefits in professional development.
 Telemarketing
Basics of Marketing & Sales.
Techniques on Tele-conversation.
Product Features & Benefits.
20 seconds impression.
Presentation Prompts.
Pricing calculations.
Follow-up Mechanisms.
Deal Closures.
Reference Management.
CRM Application.
Quality & Compliance.
Performance Management.
Leadership & Communication Skills.
 Teleservice
Telephone Etiquettes.
Basics on Service.
Existing customer to Prospective Buyer.
Importance of Customer Service.
Query & Resolution Management.
Escalation Matrix.
Data Capture.
CRM Application.
Quality & Compliance.
Performance Management.
Leadership & Communication Skills.

Eureka promotes Six Sigma & COPC fundamentals within the organization.